Gaming should be fun, safe, and within your means. We're here to help you maintain control.
junbos strictly enforces a minimum age requirement of 21 years for all users. Gambling is restricted to adults only. If you are under 21 or the legal gambling age in your jurisdiction, you must not use our services. We verify age through mandatory ID checks before processing withdrawals.
At junbos, we believe that online gaming should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. While millions of players across Indonesia engage with our casino games, sports betting, and togel (lottery betting) markets responsibly, we recognize that some individuals may develop unhealthy gaming habits that can lead to serious problems.
Responsible gaming is not just a policy for us—it's a core value embedded in everything we do. We are committed to providing a safe gaming environment where Indonesian players can enjoy world-class entertainment while maintaining control over their gaming activity. This commitment extends to our technology, our customer service training, our promotional practices, and the tools we provide to help you manage your account.
junbos operates under strict international gaming regulations that require us to promote responsible gaming practices. We partner with problem gambling support organizations, train our customer service team to recognize warning signs, and continuously invest in technology that empowers players to set personal limits. Our goal is to prevent gaming-related harm before it occurs and provide immediate support when players need help.
This page outlines the tools available to junbos members, warning signs that gaming may be becoming problematic, and resources for seeking help. We encourage every player to read this information carefully and use these tools proactively to ensure gaming remains a positive experience.
Set daily, weekly, or monthly limits on how much you can deposit. Once set, limits cannot be increased instantly—changes take 24 hours to prevent impulsive decisions during gaming sessions.
Receive automatic notifications after set time intervals (30, 60, 90, 120 minutes) reminding you how long you've been playing. These reality checks help you stay aware of time spent gaming.
Temporarily or permanently exclude yourself from junbos. Choose exclusion periods from 24 hours to 6 months, or request permanent closure. During exclusion, your account is locked and you cannot access gaming services.
Need a short cooling-off period? Use our Take a Break feature to suspend your account for 24 hours, 48 hours, 1 week, or 1 month. You'll retain access after the period expires unless you extend it.
Set maximum loss amounts for daily, weekly, or monthly periods. Once you reach your loss limit, you'll be prevented from placing further bets until the next period begins.
Regular on-screen prompts display your current session statistics: time elapsed, amount wagered, net wins/losses. These reminders help you make informed decisions about continuing play.
All junbos members can access responsible gaming tools through their account settings. Here's how to set limits and use available features:
Access your junbos account using your registered username and password.
Click on your profile icon and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find and click the "Responsible Gaming" section.
Select from deposit limits, loss limits, session time reminders, take a break, or self-exclusion options.
Enter your desired limits and confirm. Most limits take effect immediately, while increases have a 24-hour delay.
If you need assistance setting limits or want to discuss self-exclusion, contact our 24/7 support team via live chat or email at [email protected].
Gaming becomes a problem when it negatively impacts your finances, relationships, work, or mental health. Be honest with yourself and watch for these warning signs:
Follow these guidelines to ensure gaming remains a healthy, enjoyable activity:
If you feel gaming is becoming a problem or you're worried about someone else's gaming behavior, please reach out. Speaking up is the first step toward regaining control. junbos provides confidential support and can connect you with professional resources.
Live chat available on our platform. Our team is trained to handle responsible gaming concerns with sensitivity and confidentiality.
Contact support to immediately suspend your account. We'll process self-exclusion requests within 24 hours.
All communications regarding responsible gaming concerns are handled with strict confidentiality. We're here to help, not to judge.
In addition to junbos's internal support, professional organizations provide specialized help for gaming-related issues:
Problem gaming often coexists with mental health challenges such as depression, anxiety, or substance abuse. If you're struggling, consider reaching out to mental health professionals who can provide comprehensive support tailored to your needs.
If you're concerned about a loved one's gaming behavior, here's how you can help:
Remember: You cannot force someone to change, but you can offer support and resources to help them when they're ready to seek help.
junbos takes underage gaming prevention extremely seriously. We employ multiple measures to prevent minors from accessing our platform:
If you suspect a minor is using junbos, please report it immediately to [email protected]. We will investigate and take appropriate action, including account closure and cooperation with authorities if necessary.
Explore our FAQ for common questions or contact our support team for personalized assistance